This website is operated by John Eastwood whose principle place of business for these activities is 15 Llys Ywen, Llandudno Junction, Conwy, LL31 9FF. Direct and confidential contact may be made by using email address
Regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities.
We hope you never have to complain about John Eastwood, the operator of this website however if you do please find below our complaints procedure
Complaints may be made in writing, by e-mail, by telephone or any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within eight weeks of receiving a complaint we will send you either:
a final response which adequately addresses the complaint; or
a response which:
explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
informs you that you may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the delay.
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Legal Ombudsman whose contact details are as follows;
Any information provided is used solely to facilitate a claim for damages for personal injury and is not used for any other purpose. The information will not be passed on to any third party except those directly involved in the settlement of compensation claim. The information is kept on password protected computer hard drives and is backed up regularly to a secure off site location. Any erroneous information will be corrected upon request. We fully comply with all data protection legislation.