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Lead Generation

This website is owned and operated by John Eastwood B.Sc. a qualified legal professional, operating as a Claims Management Company.

This website operates as a lead generator by way of referral of potential claims to Oakwood Solicitors Princes House, 635 Roundhay Rd, Roundhay, Oakwood, Leeds LS8 4BA (hereinafter referred to as 'the solicitors') who may be charged a fee, by the website proprietor for the provision of potential client/customer details, which is not a charge to the potential client.

Regulatory Information

The place of business for these website activities is 15 Llys Ywen, Llandudno Junction, Conwy, LL31 9FF.

Authorised and regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities.
Registration is recorded by the FCA at (FCA Firm Reference Number (FRN) 836119)

This website operates by way of referral to the solicitors who may be charged a fee by the website proprietor which is not a charge to the potential client.

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Complaints Policy

We hope you never have to complain about the operator of this website however if you do please find below our complaints procedure

  1. Complaints may be made in writing, by e-mail, by telephone or any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
  2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
  3. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
  4. Within eight weeks of receiving a complaint we will send you either:
  5. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
  6. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

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No Win No Fee*

No legal charge is payable unless the case is won, and the client obtains an award of compensation. In the event that the legal claim is lost there is no charge made to the client.

If the case is won and the client is awarded compensation, there may be a deduction from their compensation award of up to 25% as a success fee.

In all cases a fee is payable if the case is not pursued at the clients request, subject to the normal 'cooling of' period.

If your case does not result in an award the solicitors will normally make no charge. You can cancel your instruction at any time in writing, up to the matter being finalised, however a fee may become payable. The solicitors may charge up to �300 per hour dependant on the type of fee earner dealing with your matter and should you terminate early the solicitors may, at their discretion, time cost your matter and bill appropriately.

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Data Protection

Any information provided is used solely to facilitate a claim for damages for personal injury and is not used for any other purpose. The information will not be passed on to any third party except those directly involved in the settlement of the compensation claim. The information is kept on password protected computer hard drives and is backed up regularly to a secure off site location. Any erroneous information will be corrected upon request. We fully comply with all data protection legislation.

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